- Track-It Mobile for iOS and Android devices
- Scheduled Reports
- Public/private Knowledge Base
- Scheduled work-orders
- Stop the Clock
- Time Tracking
- Work Order Timer
- First Response SLA
- Web Services
- Disconnected Audit
- Time Tracking
- Email whitelist & blacklist
Nice Product-with just a few missing “wish I had” features
AlternativesThe main competitors for BMC Track-It are Solarwinds Web Helpdesk and Web Tracks. When I get a price quote, I want it in email so that I can compare prices and share the data with my coworkers.
Great product for our organization
Remote desktop is currently an optional feature you need to add but appeared by default in the iOS mobile app. Reporting offers plenty of data but, after seeing all of my assets in one dashboard in MMSoft Pulseway, I found it hard to visualize what I wanted to see here (using BMC Track-It!) As the inventory is shown by pages and Search rather than by groups. The Library and Training modules are quite beneficial.
Benefits of BMC Track-It! for the Help Desk
The mobile help desk supports Android and iOS devices and can be accessed from anywhere, anytime. Family of integrated applicationsÂ for IT Management that includesÂ , Incident & Problem Management, Purchase Management, Training and Library Management, Knowledge Management,Â , Password Reset,Â , Facilities Management, Software License Management,Â , Dashboards and Reporting. Is and find the key points that would satisfy his question. The posting of advertisements, profanity, or personal attacks is prohibited.
Training and Professional Services
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What do I need in order to access MyChart?
Barcodes are supported as an optional feature but require the purchase of specialized equipment to use for scanning. Asset scan results from Assets that already exist in the inventory will be automatically matched.
Very nice overall
Since then, Jason hasn’t worked at a true help desk, but since he is in the industry, he has heard of Track-It!. The download for theÂ Â is available via your BMC Support Profile.
How to upgrade to Track-It! 11
If you want to use the optional asset-labeling feature, keep in mind that you need to either purchase special barcode-reading equipment plus stickers, print your own barcode stickers, or use an additional vendor. You can go to the to find out more about what our customers will soon be raving about in Track-It! This past summer, I took a vacation with my daughter as my wife had to handle some family business back home.
Track-It! IT Help Desk Software Features
Now you will always know who borrowed something, when they borrowed it and when the item is due to be returned. After the scan results are saved into the Inventory, the data can then be viewed from the Inventory module, Â or within the details of each individual asset on the Manage tab.
Premium Service Package for additional support on BMC Track-It!
Harris formerly worked at California-based Cisco Systems Inc. (Nasdaq. Also known as contact management software, CRM consolidates all customer d… Remote desktop is also available for both the Web client and the mobile client. It’s fundamentally sound and provides a decent variety of features and capabilities.
Where can I update my e-mail or change my password?
You can talk to our Sales organization and discuss your IT management problems with them with confidence that they will be able to recommend a solution that will work for you. It it console managed and can hold info for many pieces of equipment. Cons: * Limited customization options – may not be suitable for organizations with highly specialized needs. * Does not support compartments / separate workspaces / multi-organizations configurations. * No Cloud version available at this stage. * Report Customization requires knowledge of Crystal Reports. From a small company with one IT person logging helpdesk calls to a multinational requiring SLA monitoring, detailed asset management, web interfaces and complex reporting, Track-It! The company has served tens of thousands of IT organizations starting from small businesses to Global 100.